Shipping Policy

Thank you for shopping with Ovista. This policy explains how we process and deliver orders.

1. Order Processing Time

Orders generally require 1–3 business days for processing before shipment.

Processing includes order verification, preparation, and fulfillment. Processing times may be longer during holidays, promotional periods, or periods of unusually high demand.

Business days exclude weekends and applicable public holidays.

2. Estimated Delivery Time

Our estimated delivery time is 7–10 days after dispatch.

Actual delivery times may vary depending on the destination, carrier operations, customs clearance, weather, and other circumstances outside our reasonable control.

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

3. Order Tracking

Where tracking is available, tracking information will be provided after the order has been shipped. Please allow time for the carrier's tracking system to update.

If your tracking information has not updated for an extended period, contact us at support@ovista.com with your order number.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an error, contact us as soon as possible. We will make reasonable efforts to help, but changes cannot be guaranteed after an order has been processed or shipped.

Additional costs resulting from an incorrect or incomplete address may apply where permitted by law.

5. Delayed, Lost, or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us. We will review the tracking information and, where appropriate, work with the shipping provider to investigate.

Delivery delays may occur because of carrier disruptions, customs procedures, severe weather, or other unexpected events.

6. Customs Duties and Taxes

Depending on the destination and applicable law, international orders may be subject to customs duties, import taxes, or other fees. Unless otherwise stated at checkout, customers are responsible for such charges where applicable.

7. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an incorrect product, contact support@ovista.com with your order number and photographs showing the issue.

We will review the information and explain the available resolution.